Refund policy

At The Posh Pup Collective, every bandana is handmade by me personally and I take real pride in the quality of what leaves my hands. If something isn't right, I want to make it right. Please read through the following so you know exactly what to expect.

Physical Items — Eligibility for Exchanges (US Domestic Orders)
I accept exchanges for physical items that are unused, undamaged, and in their original packaging within 30 days of delivery. If 30 days have passed since your delivery date, I'm unable to offer an exchange.

The following are not eligible for exchange:

  • Personalized or customized items (including bandanas with a pet's name added)
  • Acrylic templates (final sale — see below for EU and International customers)
  • Sale items
  • Digital products (see below)

EU & International Withdrawal Rights
If you're purchasing from the EU or through our International market, you have the right to withdraw from your order within 14 days of delivery, in accordance with EU consumer protection law. This applies to standard (non-personalized) physical items, including acrylic templates. Return shipping is the customer's responsibility. To start a withdrawal request, use the link in the footer of this site.

Personalized items (bandanas with a pet's name added) are made to order specifically for you and are not eligible for withdrawal, as custom-made goods are excluded under this law.

Digital Products
For US customers, all sales on sewing patterns, the supplier guide, the display rack build guide, and acrylic template digital add-ons are final. If you have questions about a digital product before purchasing, please reach out first — I'm happy to help.

For EU and International customers, you have the right to withdraw from your digital product purchase within 14 days, provided you have not yet downloaded the product. At checkout, you'll be asked to confirm that you understand downloading the product ends this right. Once you've downloaded a digital product, that purchase becomes final.

Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact me within 7 days of delivery at help@theposhpupcollective.com with photos of the item and its packaging. I will make it right at no cost to you — this is my promise regardless of any other policy listed here.

How to Request an Exchange or Withdrawal
US domestic customers: email help@theposhpupcollective.com within 30 days of delivery with your order number and the reason for the exchange, and I'll walk you through the next steps.
EU and International customers: use the withdrawal link in the site footer, or email help@theposhpupcollective.com if you have any trouble.

Shipping Costs
Return shipping costs are the responsibility of the customer and are non-refundable. I recommend using a trackable shipping method, as I cannot be responsible for items lost in return transit.

Questions?
Just reach out at help@theposhpupcollective.com — I will get back to you as quickly as possible.